Annual Report 2016



Airports Council International – international sector association of airports


Dutch Authority for Consumers and Markets; supervises the establishment of aviation charges and conditions at Amsterdam Airport Schiphol

Air transport movements

Commercial air transport movements (not carried out by the military, police etc.)

Airport Carbon Accreditation

Benchmark for the ACI sector association. This benchmark helps provide insight into airports’ efforts to reduce CO2 emissions

Airport charges

Aircraft, passenger and security-related charges

Airport traffic ruling

The section of the Dutch Aviation Act (Wet luchtvaart) that governs the use of Amsterdam Airport Schiphol

AirportCity concept

An integrated development concept for aviation and non-aviation activities offering businesses and users a full spectrum of services and facilities. The AirportCity concept comprises the activities of the business areas of Aviation, Consumer Products & Services and Real Estate


Area where aircraft take off, land and taxi, and where ground handling activities are carried out on aircraft

Airside retail

The shops in the area behind security control, which is only accessible to travellers at Schiphol

Alders Platform

Consultative body for the aviation sector and regional partners, chaired by former Minister and former Queen’s Commissioner Hans Alders

AREB Fonds

A real estate fund at the Schiphol location wholly owned by Schiphol Real Estate

Aviation Act (Wet luchtvaart) governing the operation of Amsterdam Airport Schiphol

Legislation laying down the terms of the operating licence and the sector-specific supervision of charges and conditions for using Amsterdam Airport Schiphol; in force since July 2006

Aviation Act (Wet luchtvaart) governing the organisation and use of Amsterdam Airport Schiphol

Legislation laying down standards for noise, air quality, odour and safety at Amsterdam Airport Schiphol; in force since February 2003

Aviation Policy Document

Vision of developments in, and the growth of, aviation in the Netherlands, published by the Dutch government


The Local Community Contact Centre (BAS) is the information and complaints centre to which local residents can address their questions and complaints concerning air traffic at Amsterdam Airport Schiphol. BAS is a joint initiative of Air Traffic Control the Netherlands (LVNL) and Amsterdam Airport Schiphol

Bird strike

Bird strikes are incidents in which dead birds or bird remains are found on an aircraft or a runway and in which it can reasonably be assumed that the strike occurred within the airport boundaries


BREEAM (Building Research Establishment Environmental Assessment Method) certification is awarded by the Dutch Green Building Council

Business area

A functional cluster of activities within the Schiphol Group organisation

Capital Programme

Programme set up to ensure the effective management of large-scale and complex investment projects at Amsterdam Airport Schiphol

Catchment area

Area from which passengers travel to and from Amsterdam Airport Schiphol by road or rail

Comprehensive testing

The comprehensive fire-safety testing, under operating conditions, of fire alarm equipment, air treatment plants, baggage systems, lift control equipment, shutters and evacuation systems in the terminal

Concession income

Income from activities for which a concession (i.e., a licence to conduct specific activities) has been granted, usually in the form of a percentage of revenue

Corporate Responsibility (CR)

Conducting business with respect for people, the environment and the local community

CR-conscious supplier 

A supplier who is able to produce a recent Corporate Responsibility policy document, an (integrated) Corporate Responsibility Report, an ISO 14001 or equivalent specific certificate for a product or product group and an EMAS certificate


The Schiphol Regional Consultative Committee (Commissie Regionaal Overleg luchthaven Schiphol); a discussion platform connecting the aviation sector and the region


Digital Airport Programme: a programme for innovative IT and digital initiatives at Schiphol


European Aviation Safety Agency

Economic profit

RONA (after tax) minus the WACC, multiplied by average fixed assets

Eindhoven Airport Implementation Platform

Stakeholder consultation about the growth of Eindhoven Airport, chaired by former State Secretary Pieter van Geel

Enforcement point

A calculation point to which a maximum permissible noise load applies as set by the central government

Environmental permit

Operating licence enabling the airport to carry out activities under the environmental conditions set out in the permit

Euro Medium Term Note (EMTN)

An umbrella programme under which investment-grade entities can issue unsecured certificates of debt (‘notes’)


FFO – funds from operations – is the cash flow from operating activities before changes in working capital

Fixed Electrical Ground Power

Power supply for on-board aircraft systems on the apron (airside) to replace a GPU


Full-time equivalent; a full-time job


An aircraft that transports cargo only

General Aviation

The international designation for private and business flights using aircraft for no more than 20 passengers

Global Compact

A United Nations initiative in which the participating companies commit to ten ethical and environmental principles


Global Reporting Initiative – worldwide guidelines for Corporate Responsibility reporting

Ground handling

The activities required for the arrival and departure of aircraft, passengers and cargo. This includes passenger check-in, loading and unloading baggage and cargo, aircraft cleaning and catering

Ground noise

Ground noise is low-frequency noise producing vibrations that can cause nuisance. It is perceived differently from ‘regular’ noise, and is more often felt than heard. Low-frequency noise is produced by aircraft taking off on the runway

Home carrier

Main network carrier at a hub airport


High Performance Organisation: an organisation that outperforms comparable organisations (financially) over a prolonged period of time


A central airport where continental and intercontinental flights are available

Hudson's ladder

A well-known theory from safety studies to describe safety culture. Employees and the organisation are increasingly informed and aware of safety issues as they advance from step 1 to step 5


International Civil Aviation Organization, an agency of the United Nations. ICAO makes international agreements concerning safety, environmental aspects, efficiency and the continuity of the aviation sector


International Financial Reporting Standards: a set of internationally formulated and acknowledged accounting principles applied by Schiphol Group

Industrial accident

An undesirable, sudden work-related event causing almost immediate damage to an employee's health. Absenteeism due to an industrial accident takes effect when the employee does not report for work on the day or shift after the accident


Irregularity Rate; the percentage of bags that do not arrive at their destination at the same time as the passenger


Unit costs: a measure used to express noise impact


The landside (publicly accessible) area of the airport or airport grounds


LEED stands for ‘Leadership in Energy and Environmental Design’. It is a voluntary hallmark based on BREEAM. At Schiphol-East, the TransPort building has been awarded the highest certificate for sustainability, Platinum LEED

Lettable foor area

Number of lettable square metres (LFA)

Lost Time Injury Frequency (LTIF) 

Work-related accidents that resulted in absenteeism, per million of hours worked

Low-cost carrier

An airline that typically offers relatively cheap tickets in combination with the option for passengers to pay extra for certain additional services


A mainport is a hub of interlinked air, road and rail connections that plays a major role within, and contributes significantly to the development of a region and the national economy

Master Plan

Directional plan which, in accordance with our ambition to be Europe’s Preferred Airport, lays down the spatial development of the airport infrastructure and translates that development into an investment programme in response to demand for capacity and quality, socio-economic developments and trends in the aviation industry

Material aspect

An aspect is material if it reflects the significant economic, social or environmental impact of the organisation or if it substantially influences stakeholder decisions


Maximum Take-Off Weight of an aircraft upon which take-off and landing charges are based


NADP (Noise Abatement Departure Procedure). NADP2 is a take-off procedure under which departing aircraft begin their ascent at a higher speed and with retracted flaps, resulting in lower fuel consumption and with a beneficial effect on emissions

Net Promotor Score

A simple yet powerful instrument for measuring customer satisfaction, in which respondents are asked to indicate the extent to which they would recommend a company, product or service to others

Night-time procedure

Period of the night (from 23:00 to 7:00) during which the use of runways is restricted and incoming aircraft must use silent approaches while departing flights must make use of special night routes

O/D passengers

Origin and destination passengers using Schiphol as their airport of departure or arrival

Operating year

The period that runs from 1 November to 31 October inclusive

Operational waste 

A collective term for all types of waste, except building and demolition waste, waste products and water from de-icing activities. Regular waste includes glass, paper, organic waste and mown grass

Passenger service charge

A rate charged to each departing passenger for the use of airport facilities


Return on Equity; after-tax result (payable to shareholders) divided by average equity capital


Return on Net Assets; operating results divided by the average fixed assets, less deferred tax assets and receivables on derivatives older than one year

Royal Netherlands Marechaussee

The Royal Netherlands Marechaussee is responsible for passport control, border control and protecting civil aviation against attacks and hijacks. It is also responsible for issues such as human trafficking

Runway incursion

A runway incursion is an incident on a runway involving an aircraft, vehicle or person not authorised to be there at that time (ICAO)

Schengen countries

Countries in Europe that have agreed to allow unrestricted cross-border movement of people and goods (named after the town in Luxembourg where this treaty was signed)

Schiphol Local Community Council

The Schiphol Local Community Council is a platform for stakeholders to come together to address issues relating to the development of Schiphol and the surrounding area. These stakeholders include government, residents, the aviation sector and sector organisations

Schiphol Perception Monitor

A survey conducted every two months into the perception and appreciation of Schiphol among departing and arriving passengers, and among visitors of Schiphol Plaza

Schiphol Safety Platform (VpS)

Parties in the aviation sector work together in the Schiphol Safety Platform to guarantee and further improve aviation safety at Schiphol. All the parties that play a role in the aviation process at Schiphol are represented in the Schiphol Safety Platform. In its capacity as airport manager, Amsterdam Airport Schiphol chairs the platform and is responsible for programme management

Schiphol worker

An employee of one of the businesses operating at Amsterdam Airport Schiphol

Security scan

The security scan uses millimetre wave technology. MiIllimetre waves are harmless and do not pass through the body; instead, they bounce off the surface of the body and any objects. The scan shows the objects that a person is carrying

Security service charge

Charge that departing passengers pay in connection with security measures

See Buy Fly

The shops where traditional tax-free items such as perfume, cosmetics, beverages and tobacco are sold


Worldwide alliance of airlines grouped around Air France-KLM and Delta Airlines

Slot coordinator

Government-appointed person tasked with allocating available slots (licences to take off and land at specific times) in accordance with international regulations

Socio-economic theme

Schiphol Group embraces five Corporate Responsibility themes which it implements at the strategic level. They are: climate-friendly aviation, noise and the local community, sustainable employment, raw materials & residual flows, accessibility & local community, noise and air quality

Top-level positions in the organisation

All positions from scale 14 and above that exercise a certain degree of influence on strategy development, policy and/or decision-making in connection with our core activities

Transfer passenger

A passenger who changes planes at an airport

Transit direct passenger

A passenger who arrives at an airport and continues his or her journey on the same plane

Visit costs

The total costs an airline pays for calling at the airport


Weighted Average Cost of Capital as based on the capital asset pricing model (CAPM)

Work Load Unit (WLU)

A term used to measure production; equal to 1 passenger or 100 kg of cargo