Annual Report 2016

Our position in the value chain

Many parties are involved in Mainport Schiphol, and the passenger and cargo transport processes are the basis of a complex value chain. As an airport operator, Royal Schiphol Group has statutory responsibility for these processes. Our socio-economic task is to supply optimal infrastructure in order to maintain a high-quality hub for domestic and international air traffic.

Airports provide infrastructure and facilities for departing, transferring and arriving passengers and cargo, and for the businesses involved in the transportation process. As a multi-modal hub, we offer an attractive marketplace and business location. Our processes are carried out by a large number of parties, and responsibility is in many cases shared with business partners and sector partners. Airports do not always have full control over end performance.

The airport process

Schiphol Group plays a critical role in this chain: as an airport operator, we are responsible for these processes. This is also laid down in legislation and licences. Our activities revolve around three main processes: transport to and from the airport, the terminal, and the airfield with its aprons, taxiways and runways. The material aspects on which we report are directly linked to these processes.

Airport grounds

Schiphol Group owns all of the land on which the airport is situated. The group develops, builds and operates real estate and infrastructure such as roads itself, or leases out land under long leases. The terminal is owned by Schiphol Group. Real estate such as office buildings, cargo warehouses and hotels is developed by Schiphol Group on behalf of or in collaboration with users/lessees. Responsibility for spatial planning of the airport grounds is shared with government authorities.

Pre and post-transport

Schiphol Group owns the parking areas at the airports. By adjusting parking fees, Schiphol Group can influence the use of various modes of transport. For example, picking up and dropping off passengers involves four car journeys, driving and parking oneself only two. Together with our public transport partners and government authorities, we are working to expand and improve train and bus capacity. Schiphol Group grants concessions for taxi services from the airport, including sustainable taxis.


The terminal and infrastructure and systems such as check-in desks and the baggage system used by airline and ground handling staff are owned by Schiphol Group. Screening of people and goods is carried out jointly by the Royal Netherlands Marechaussee, Dutch Customs and security companies. The security and cleaning companies in the terminal are contracted by Schiphol Group. The departure lounges located behind border/security control are Schiphol Group assets. We grant concessions for operating retail and catering outlets and develop leisure concepts in association with these business partners.

Apron and runways

The gates and passenger bridges are Schiphol Group assets. Aircraft are not owned by Schiphol Group. The airlines are responsible for the safe carriage of passengers, baggage and cargo. The aprons and runways are Schiphol Group assets. We are responsible for the maintenance, availability and safety of the apron and runway infrastructure.

Air Traffic Control the Netherlands (LVNL) indicates which take-off or landing runways should be used. The government-appointed slot coordinator allocates licences to take off and land at specific times, in accordance with international regulations.

Value chain

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